Unable to connect to skype

Sometimes, Skype Messenger crashes with “Skype Has Stopped Working” error message. You will find below the steps khổng lồ fix this problem in Windows 10.

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Skype Has Stopped Working in Windows 10

In general, Skype has stopped working error message appears in Windows 10 with an explanation reading “A Problem caused the program to lớn stop working correctly. Please cthua thảm the program”.

As you will agree, this explanation is rather vague và does not provide any reason or clue for occurrence of this error message on your computer.

However, this problem can be fixed in most cases by using the following troubleshooting steps.

1. Update Skype

Make sure you are using the latest version of Skype on your computer.

mở cửa Skype on your computer, click on 3-dots icon & select Settings in the drop-down menu.


On the Settings screen, make sure you can see “You’re on the lademo version of Skype” message. If not, cliông xã on the Update button & wait for Skype to lớn be updated.

After updating Skype, you should find it working on your computer, without issuing any error message.

2. Use Windows Troubleshooter

The built-in Troubleshooter in Windows 10 can be trusted khổng lồ help in fixing this problem.

Go lớn Settings > Update & Security > select Troubleshoot tab in the left-pane. In the right-pane, click on Additional Troubleshooters.


On the next screen, select Windows Store Apps và cliông chồng on Run the Troubleshooter.


Follow the on-screen instructions as the Troubleshooter tries to lớn find và fix problems on your computer.

3. Repair Skype App

Sometimes, the problem is due khổng lồ the Skype App becoming corrupted. This can be fixed by using the Repair option as available in Windows 10.

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Go to lớn Settings > Apps > cliông chồng on Apps & Features in the left pane. In the right-pane, scroll down & clichồng on Skype > Advanced options.

On the next screen, scroll down và cliông chồng on the Repair button.


Restart your computer & see if Skype is now working on your computer.

4. Rephối Skype

If the repair option did not help, try the Reset option, which basically removes the Skype App và reinstalls it baông xã on your computer.

Go to Settings > Apps > cliông xã on Apps và Features in the left pane. In the right-pane, scroll down and clichồng on Skype > Advanced options.

On the next screen, cliông xã on the Reset button.


On the confirmation pop-up, click on Reset khổng lồ confirm.

Restart your computer and see if Skype is now working on your computer.

7. Install Media Feature Pack

If you are using the N or KN version of Windows 10, the problem is likely to lớn be due to lớn Media Feature Paông xã not being installed on your computer.

You can tải về Media Feature Paông xã for N & KN versions of Windows 10 from Microsoft’s Official Support Site.

8. Reinstall Skype

Right-cliông xã on the Start button và cliông chồng on Windows PowerShell (Admin).


In the PowerShell window, type Get-AppxPackage *Microsoft.SkypeApp* | Remove-AppxPackage and press the Enter key.

After the App is uninstalled, reinstall Skype baông chồng on your computer by running the following commvà.

Get-AppxPackage -AllUsers Microsoft.SkypeApp | foreach Add-AppxPackage -DisableDevelopmentMode -Register “$($_.InstallLocation)AppXManifest.xml”